Measures of Nursing Environment Multidimensionality and Patient Centricity Using Importance-Performance Map Analysis

Background: The nursing environment has become a consideration for an organization in improving service quality, especially the implementation of patient-centred care. various dimensions make it necessary to know which sectors need be prioritized. However, there is still limited research that more specific linking operational. Purpose: This study aimed analyze relationship between and patient centricity through Importance-Performance Map Analysis (IPMA).Methods: A quantitative survey with cross-sectional approach was conducted June 2022 test conceptual framework on population obtained from non-managerial inpatient nurses who worked above two years general hospital East Java, Indonesia. constructs were measured using set indicators Practice Environment Scale Nursing Work Index (PES-NWI) Patient Centricity. During data collection, total sampling technique performed, resulting 89 respondents being acquired. analyzed partial least squared structural equation modelling (PLS-SEM).Results: At construct level, mean effect performance 0.192 56.302, respectively. From IPMA chart, found right lower quadrant largest value but not having adequate manager ability (total effect: 0.294, performance: 34.563), making highest importance requiring priority improvement among all dimensions.Conclusion: have get attention achieve ward nurses, where dimension most vulnerable performance. Leadership development needed head nurse unit strengthen lead change culture nurturing subordinates so kinship professionals can established.